Telephone reassurance

We have been making four types of calls to seniors by staff, board members and trained volunteers, depending on their level of experience and what the seniors’ needs are:

Check-in calls: seniors just want to receive a call to say that they are alright
Friendly visiting calls: ranging from chatting to lengthy conversations
Emotional support calls: reassurance & information sharing calls
Calls to new seniors who are/were sick or engaging in risky behaviors: including not following health guidelines or proper protocols such as not wearing a mask, and are seeking caring, “tough love” responses and parameters from us to know they matter and resulting in safer choices.